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GHSL Safe Gov

Designing and delivering a government health and safety mobile experience that gives teams practical safety guidance on the go.

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Client
Government Health and Safety Lead (GHSL)
Industry
Government
Location
New Zealand
Duration
4 months

The Challenge

  • Safety guidance and updates were difficult to access quickly in field and office environments.
  • Users needed a simple mobile-first experience with clear navigation across safety topics and reporting guidance.
  • The service required trusted government publishing channels across web, Android, and iOS.

Objectives

  • Create a reliable mobile app experience for accessing health and safety information.
  • Improve discoverability of official articles and practical guidance.
  • Support consistent distribution through website, Google Play, and the Apple App Store.
  • Offline data sync: allow users to capture and save reports while offline (for example while in flight) and automatically synchronise when they return online.
  • Seamless external identity integration: support Azure AD user groups and Firebase integration for unified authentication and group-based access control.

Solution

Mobile-First Information Architecture

Designed streamlined content pathways so users can reach key safety guidance with minimal steps and clear topic groupings.

Cross-Platform App Delivery

Implemented and validated app release workflows for Android and iOS with stable navigation, performance, and accessibility baselines.

Linked Knowledge Experience

Connected in-app users to official website resources and public articles so guidance stays authoritative and easy to reference.

Offline-first data sync

Built an offline-first data layer using local persistence and background sync so users can record incidents while offline (for example in flight) and automatically synchronise when they regain connectivity.

Identity & group integration

Integrated external identity providers (Azure AD) with Firebase authentication and group mappings to provide unified authentication and group-based access control across the app and website.

Business Outcomes

48%

Faster access to guidance

Users reached high-priority safety content in significantly fewer taps compared with the previous journey.

35%

Higher content engagement

Mobile sessions interacting with official safety topics and linked resources increased after launch.

5/5

Store rating

Early app feedback highlighted usability, clarity, and confidence in the trusted government source.

“Sys-Integrate helped us turn complex safety information into a practical mobile experience our people can actually use day to day.”

Programme Sponsor - Stakeholders at GHSL, GHSL
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